PRACTICE CLOSURE UPDATE AND FAQ’s
Pacific Neuroscience Medical Group (PNMG) is now officially closed.
What does this mean?
As you have been previously informed, if you are a former patient or clinical trial volunteer, the physician-patient or investigator-subject relationship that existed between you and Dr. James Sutton, PNMG, or any of its current or former officers or employees has been terminated. A small staff has been retained to handle final administrative tasks such as the review and release of medical records.
What happens to my medical records?
Medical records will be archived and securely stored in compliance with applicable laws. Copies of medical records may be requested during this time by fax (805-278-4634) or mail (Pacific Neuroscience Medical Group, 1701 Solar Drive, Suite 140, Oxnard, CA 93030). We are no longer able to accept phone requests for copies of medical records.
All record requests must be in writing and signed and dated by the former patient or qualified legal representative. You may use our “Authorization to Release Personal Health Information (PHI)” (see below) or any other form of written request if it contains the same information and is signed and dated by the patient or legal representative.
I have not yet received my records. Should I be concerned?
We are reviewing each chart for accuracy and completeness before release. This process has taken longer than we anticipated, in part due to the complexity of electronic health record systems. We can assure you that each request for medical records will be honored and accomplished as quickly as possible.
I would like to receive records via the patient portal. Will this remain open?
Our patient portal (OnPatient) will remain operational until further notice. If you are already enrolled, we will be able to send documents to you securely. We cannot accept requests for medical advice nor can we provide medical advice through OnPatient.
What should I do about my medication?
You should never discontinue a prescribed medication without the review and approval of a licensed physician, even if you are running out of pills or having difficulty obtaining a refill. Stopping certain medications suddenly can result in life-threatening withdrawal reactions. This includes but is not limited to medications used to control seizures, Parkinson’s disease, and psychiatric conditions.
Prior to closing the practice, we took steps to ensure our patients would have enough medication until a new doctor could take over, such as a primary care provider, a new neurologist, or another qualified health care provider. If for any reason you anticipate running out of medication, however, please do not wait. If your doctor is unable to help you with this in a timely manner, consider a visit to an urgent care center. As your care at PNMG has terminated, we cannot prescribe or refill any prescriptions for you.
Who should I contact with questions about a bill?
Please contact the billing office directly at the phone number and address on your statement.