August 17, 2020
I am writing to advise you that due to the COVID-19 pandemic, I will be ending my neurology practice with Pacific Neuroscience Medical Group (PNMG) at midnight September 15, 2020.
My top priority has always been and remains the health and well-being of my patients, families, staff and community. As you know, the COVID-19 pandemic has affected healthcare profoundly, both around the world and here in Ventura County.
At Pacific Neuroscience we implemented safety measures early and adjusted these frequently, in accordance with rapidly changing county, state and federal guidelines, regulations, and mandates. We kept abreast of scientific information and news reports to go above and beyond the minimum in safety standards. We implemented new sanitary measures, telemedicine visits, social distancing, careful scheduling, prescreening of patients and visitors, work-from-home privileges. We suspended services that would require extended time in our office.
Sadly, but not unsurprisingly, these constant, complex, and costly changes in practice operations have finally taken their toll. Simply put, we cannot remain operational, continue to provide the quality of care that your patients deserve, and at the same time ensure everyone’s safety.
I want you to know that I did not come to this lightly; a great deal of care, research and planning guided my decision. Please also understand that this was done with the health and well-being of your patients, their families, my staff, and our community in mind.
We are providing guidance to our patients and encouraging them to establish care with a new neurologist as soon as possible. We have asked them to first speak with you for possible recommendations. We have also provided contact information for several neurologists in our community who have offered to assist with continuity of care. We have mailed our patients a release form they may fax or mail back to facilitate the transfer of medical records. This form is also available on our web site at www.pacificneuroscience.com.
Going forward, my availability for non-urgent matters will be limited; most of of my attention will be given to ensuring the safe and successful transition of care for our mutual patients. My role as physician to PNMG patients will officially end at midnight September 15, 2020. After this time, I will not be able to fill or refill any prescriptions, complete forms, or provide medical advice by phone, e-mail, or telemedicine. I shall act as the custodian of records for the present time, and can be reached by leaving a message at 805-278-4148.
I want to thank you for the privilege and honor of allowing me to care for your patients over the years.
James P. Sutton, MD